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Noticeboard

New Website

We will very shortly be updating our website. This will have a completely different look and feel however it is designed to be much more interactive, easier to navigate and will have the option for patients to cancel appointments.

Test Results

If you are waiting for test results at Polmont Park please contact the surgery after 2pm on the specified day. This is when the results will be released to us and therefore we will be in a position to help

Text Messaging Service

We now have a text message based system at the Practice to support with appointments, flu clinics etc. Please can you make sure that we have your current mobile number. Should you not wish to receive text messages from us please let us know. This will be an extra service to the Practice and will not be replacing the normal contact details already in use.

Cancelling your Appointment - If you are unable to attend an appointment, please let us know.

By giving us as much notice as possible you are helping us to make sure that someone else is given your slot.

You can now request repeat prescriptions online using PATIENT ACCESS - to register contact Reception. Please note requests submitted over the weekend will not be processed until the next working day.

Change of personal details

Please inform the reception staff if you change your personal details such as name, address, telephone number or email address, so that your records are kept up to date.

Do you have a muscle or joint problem? Is it interfering with your life or work? For advice and self care information you can visit www.nhsinform.co.uk/msk or phone 0800 917 9390

 

Emergencies – within normal working hours (Tel: 01324 722435

A doctor is available at the Practice for advice on emergencies between 8.00 am and 6.00 pm. It is always better to contact the surgery by telephone, if possible, before presenting at the surgery. If possible try to call surgery between 8am and 10am and use the emergency number.

Emergencies – outwith normal working hours (Tel: 111)

NHS 24 covers all emergency calls outwith the surgery opening hours. A trained nurse will answer your call and make arrangements for you to be seen by a doctor, if necessary.

The out of hours medical service is organised by Forth Valley NHS Board, contact details are:-
Tel: 01786 463031 or e mail: www.show.nhs.uk/nhsfv.

All requests for help with matters other than emergencies should be made during surgery hours only.

 
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